Refund policy

RETURN, EXCHANGE & HAIR QUALITY CLAIM POLICY

At The Kacey Welch Method, we stand behind the quality of our products. Because hair extensions are a professional-use product, our policies differ depending on whether you are requesting an exchange or submitting a hair quality claim.

HAIR EXTENSIONS Unopened Hair — Exchanges

Unopened and unused hair extensions may be exchanged within 30 days of purchase.

  • Hair must be unopened, unused, and in its original packaging with all seals intact.
  • Eligible hair may be exchanged for another hair extension product of equal value.
  • Hair extensions are not eligible for refunds.
  • Customers are responsible for return shipping costs. Return labels are not provided. 
  • To start an exchange please email our office with your order number office@kaceywelch.com

Opened or Installed Hair — Hair Quality Claims

Once hair has been opened, installed, worn, colored, chemically treated, or otherwise used, it is not eligible for a standard return or exchange.

If you believe there is a quality issue caused by a manufacturing defect, you may submit a Hair Quality Claim for review.

Submitting a claim does not guarantee a replacement or credit.

To be considered:

  • A Hair Quality Claim Form must be completed in full.
  • The hair in question must be returned to The Kacey Welch Method for inspection when requested.
  • Detailed information regarding installation, products used, maintenance, coloring, chemical services, heat styling, and home care may be required.
  • Claims must be submitted within 60 days of installation.
  • Hair installed for more than 60 days is not eligible for a quality claim.

Issues resulting from improper installation, maintenance, chemical processing, product use, sunscreen, self-tanner, environmental exposure, or other post-purchase/user-related factors are not considered manufacturing defects and are not eligible for replacement.

If, after review and inspection, we determine that the hair has a qualifying manufacturing defect, The Kacey Welch Method may replace the affected hair at its discretion.

SUBMIT CLAIM FORM HERE

HAIR CARE PRODUCTS

Hair care products purchased directly from kaceywelch.com may be returned within 30 days of receipt.
  • Products may be unopened or gently used.
  • Customers are responsible for return shipping costs. Return labels are not provided.
  • All returned products will be reviewed once received by our office.
  • Approved refunds will be issued to the original payment method.
  • To initiate an exchange please email our office with your order number to office@kaceywelch.com

SUPPORT PRODUCTS

All support products, tools, and accessories are final sale and are not eligible for return, exchange, or refund.

EDUCATION

In-Person Classes

Cancellations made at least 7 days prior to the scheduled class date are eligible for a 90% refund of the original ticket price.

Cancellations made within 7 days of the scheduled class date are non-refundable.

Online Education

All online education purchases are final sale and non-refundable, without exception.

NEED HELP?

For questions regarding returns, exchanges, or education purchases, please contact:

office@kaceywelch.com
213.219.1372