Hair Quality Claim

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IMPORTANT: For Part 1, please describe the issue you are experiencing with the hair. Include what you noticed, when you first noticed it, and whether the issue was present before installation, immediately after installation, or developed over time.

For Part 2, Please describe how the hair has been cared for since it was received. Include products used, washing frequency, heat/styling tools, chemical or color services, swimming or sun exposure, and any other treatments performed on the hair.

This information is required to help us determine whether the issue may be related to the product itself or to care, installation, styling, or chemical services after receiving the hair.

IMPORTANT — PRODUCT CARE & REPLACEMENT POLICY

Please note: Hair that has been exposed to sunscreen, self-tanner, bronzing products, chlorine, salt water, or other products/substances known to cause discoloration or damage to extension hair is not considered a manufacturing defect and will not be eligible for replacement.Additionally, hair that has been damaged or altered as a result of improper care, installation, chemical processing, excessive heat, product misuse, or any other form of user error will not be replaced.